Refund Policy

Last updated: 3 August 2026

Passes are non-refundable once purchased

A CKA or CKS pass is a one-time $29 purchase granting 14 days of access from the moment of purchase. Because access unlocks immediately and the 14-day window starts right away, we don't offer refunds for change of mind, an unused pass, a pass that expired before you got to use it, or a rescheduled exam date. This matches how comparable practice-exam products (e.g. Killer.sh, Prepium) handle time-boxed access.

When a Refund Is Available

We will issue a full refund if:

  • You were charged but never received working access to the certification you purchased (e.g. checkout succeeded but the pass never activated), and this isn't resolved after contacting support.
  • A verified technical failure on our side (not your device, network, or browser) made the simulator genuinely unusable for a meaningful portion of your 14-day window.
  • You were charged in error — e.g. a duplicate charge for the same certification's overlapping window.

These are assessed case by case. We'll ask what you tried and when, so we can tell a real outage from a one-off connection hiccup.

How to Request a Refund

  1. Email support-k8s-exam-prep@ewry.net with the subject line "Refund Request".
  2. Include the email address you purchased with and which pass (CKA or CKS) it concerns.
  3. We will respond within 2 business days and, if approved, process the refund within 5 business days.

Refunds are processed back to your original payment method via Polar.sh. Depending on your bank or card issuer, funds may take 5–10 additional business days to appear.

Contact

Questions about billing or refunds? support-k8s-exam-prep@ewry.net — general questions typically get a response within one business day; refund requests follow the 2-business-day timeline above since they need to be investigated first.